PCM Conference Workshop Preview: “Sorry” Doesn’t Have to Be The Hardest Word - A New Look at the Use of Apologies for Workplace Conflict Resolution

When faced with a workplace dispute, employers and employees often find themselves arguing over how to resolve the conflict exclusively through monetary compensation; this can quickly lead to an impasse. In this interactive session, Julie Procopiow Todd, Senior Administrative Judge, Equal Employment Opportunity Commission Philadelphia District Office will offer her perspective of how an apology - or some sort of acknowledgment about a conflict early in the dispute - can save money, improve morale, increase work productivity and improve relationships. She will proffer techniques for an apology, address legal concerns, and illustrate examples of both effective and ineffective apologies. Workshop take-aways include learning and applying techniques for making a proper apology while avoiding legal concerns, discerning effective and ineffective apologies, and assisting others in formulating apologies that can be effective both in the workplace and elsewhere.

Register today to join this and other exciting workshops.