co-founded the world’s first master’s degree program in mediation in 2002 and has taught conflict resolution in four university graduate programs. In 2012 the Association for Conflict Resolution recognized Tammy with the Mary Parker Follett Award for innovative and pioneering work in the field. In 2013 she was the first mediator appointed to ACR’s Academy of Advanced Practitioners, and in 2015 the New England Association for Conflict Resolution presented Tammy with the Pioneer Award. Her two books are The Conflict Pivot and Making Mediation Your Day Job.
“While many in my field focus on the peaceable ending of business and personal relationships,
I’m energized by addressing conflict and tension in ongoing professional and business
relationships.”
What if you could address parties' difficult or frustrating behaviors not by trying to prevent their worst but by helping them bring their best to the table? This workshop draws from the latest in neuroscience and positive psychology to teach practical, powerful strategies and tools for addressing challenging behaviors. Moving beyond a "dealing with difficult people" approach, this workshop will help you learn:
• How to engage your parties’ own abilities and interest in altering their behavior.
• What are the most frequent "hot buttons" triggered in conflict situations and how to reset
them.
• How to help people stay emotionally and mentally agile even under the pressure of conflict.
• How to handle "emotional hijackings" and help people regain their balance after they lose
their cool.
• What to avoid doing when confronted with a frustrating behavior.
• How to use these same approaches to keep your own calm, centered demeanor when you
need it most.
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